1. By signing the sales contract with the Buyer, the sales contract enters into force and obligates the seller to fulfill it. Fulfillment of the contract is expected even in the case of a verbal agreement. The payment of the advance does not affect the conclusion of the sales contract that has entered into force. The subject of the expected work is the products delivered by UNIS, made according to factory standards. Defects resulting from improper manipulation, unprofessional assembly or subsequent finishing are not recognized.
2. The buyer is obliged to inspect the goods without delay when taking them over, and to determine any possible incompleteness or deficiency. If the deficiency is determined subsequently, the customer must notify us in writing without delay within 3 calendar days, and in any case before the installation or assembly of the delivered goods. Otherwise, the seller is no longer liable for visible defects. The replacement of product elements due to damage will be guaranteed only in the event that it is recorded upon delivery in the delivery note or shipping note, and in any case before installation or assembly of the delivered goods. Later complaints of damage to product elements will not be accepted.
3. If defects in the quality of the goods that have already been delivered are subsequently proven, in the case of a timely complaint, at its option, UNIS will: - Take over the goods on the spot or at another place depending on the agreed delivery parity, - Replace them free of charge (the replaced parts go to property of UNIS) - Repair according to warranty conditions, - Act in accordance with positive legal regulations according to the Consumer Protection Act.
4. Repairs to products made by the customer or an unauthorized third party, without the consent of UNIS, will not be charged to UNIS and are not subject to the right to warranty, for delivered products from the UNIS program.
5. UNIS will not refund the customer any amounts as damages. The exclusion applies only to damages caused by intentional negligence or intentionally caused gross negligence on the part of UNIS.
6. Claims for damages arising from the impossibility of work due to delayed delivery or incorrect delivery are specifically excluded, unless such cases are specifically contractually defined.
7. The stated and guaranteed delivery times begin on the date of delivery, which is in accordance with the rules of the company UNIS.
8. If the buyer declares withdrawal from the contract without having the right to do so, UNIS will accept the buyer's statement of withdrawal and in that case calculate a cancellation fee in amounting to 20% of the gross purchase price.
9. The buyer generally takes over the purchased products from the seller and transports them at his own expense and risk, unless otherwise agreed in writing. The prices upon taking over the goods do not include the costs of delivery, assembly or installation. They may be the subject of another purchase and sale agreement.
10. The buyer is solely responsible for the correctness of the measurements provided, as well as for the accuracy of the solutions he proposed with any plans and drawings.
11. All assembly or installation work must be carried out exclusively by authorized and professional persons. The authorization to install or assemble products from the UNIS program is proven by a valid certificate issued by the UNIS company, and any expertise can be proven by reviewing the business registration of the company that performed the installation or assembly work. UNIS's assembly and installation instructions must in any case be respected and consistently applied.
12. Assembly defects and all resulting errors made by the company or person that performed the assembly or installation are not subject to the UNIS warranty and in such cases UNIS does not accept any claims for compensation for damages.
13. The warranty and guarantee are valid only if the technical regulations are followed. The warranty is also void in its entirety in the event of unusual installation of the product or inappropriate use of the product.
14. UNIS does not assume any warranty for goods from special promotional sales, which is explicitly indicated in sales or promotional materials.
15. Any warranty claims do not release the buyer from the obligation to pay for the goods. Warranty work will only be carried out after the full amount has been paid.
16. In the case of products that are damaged due to unprofessional installation or to which any modifications or additions have been made that are not in accordance with factory standards, the right to a warranty is lost and can no longer be accepted. With each delivery of the product, UNIS provides installation, assembly and handling instructions, which must be followed in all respects. Damage or work that has occurred due to unprofessional installation as well as failure to follow the installation, assembly or handling instructions are excluded from the warranty and will be visible in the invoice as service work.
17. UNIS provides a 12-month warranty on the functionality of its products, provided that they are maintained according to UNIS's guidelines for care, handling, servicing and installation. The aforementioned warranty is understood exclusively to a specific individual element. If two or more elements are in an uninterrupted connection, the special consent of UNIS is required to exercise the warranty of such a connection. If the connection of individual elements is not made in an appropriate and professional manner in accordance with technical standards and regulations, UNIS cannot accept the exercise of rights under the warranty conditions.
18. The buyer has the option, within one week after receipt of the goods, to hand over or dispose of the packaging waste free of charge in accordance with the Ordinance on Packaging Material and Packaging Waste. If the buyer does not use the return option, it is considered that it has been agreed that he will use the packaging at his own expense and risk in accordance with the aforementioned Ordinance.
19. By using the purchased device, the buyer confirms his agreement with the terms of use of the installed licensed software of Lockin, which is publicly published at the link: https://lockin.com/pages/legal_service
20. The court with actual jurisdiction in Croatia has been agreed as the place of jurisdiction, i.e. the court in whose territory the purchase contract was concluded is competent. If you have any questions regarding these terms and conditions or would like additional information, please send an e-mail to: info@smartlock.hr.